# troubleshooting
# communication
# Communication is slow/I feel a delay
Select Devices on DivingStation and check the ping of each device.
- Dongle ping is around 100 (or higher)
- The USB connection may be bad. Try plugging the dongle into another port.
- Left or Right ping is around 100 (or higher)
- Change the channel. Radio waves may be interfering with other devices.
- Check if the dongle of another device is stuck near the dongle. Please connect to PC away from other dongles.
# Steam VR
# I can see the Diver-X logo on SteamVR, but I can't move my finger
Possible causes are:
- DivingStation is not open
- Fingers will not move on SteamVR if the DivingStation is not open or if it is open but not connected to the glove.
- DivingStation and SteamVR are not communicating
- Launch Control Panel and select System and Security > Windows Defender Firewall > Allowed apps.
- Find divingstation.exe and check Private/Public.
When things go wrong
If it still doesn't work, security software may be blocking communication. Please turn off your security software and try again. Also, it may be solved by turning off the firewall from Control Panel\System and Security\Windows Defender Firewall.
# ContactGlove icon remains gray and hands are not visible in SteamVR
There is a high possibility that the tracker's role setting is not done. Please review the settings.
# Devices
# Dongle is not recognized even though it is inserted
Press the upper right setting button and press the "Install USB driver" button.
# The red light on the globe does not come on even though it is charging
ContactGlove is designed to stop charging in order to cool down when it has a certain amount of heat. Please turn off the glove and charge it after a while.
# The remaining battery level displayed on the DivingStation is incorrect
While charging, the remaining battery level displayed on the DivingStation may be incorrect. Please be assured that there is no problem in operation.
# The tracker pops out
You can download the 3D data of the injection prevention parts from here and create them with a 3D printer. This part will be delivered to the purchaser at a later date. https://drive.google.com/drive/folders/1TTIp6JGvdQ5v2gMpvVG9b3fd5-1N74eJ?usp=sharing