Troubleshooting

For inquiries regarding the product, please use the contact form here (opens new window).

Item	Answer
During Magnetra connection, the power/recognition of the Glove body becomes unstable	Please ensure that the TRRS plug is fully inserted. If the issue persists, there may be a connection problem with the Glove's extension terminal. Please contact us through the inquiry form.
Unintended JoyStick input during Magnetra connection	Follow the steps here (opens new window) and uncheck "Disable existing modules" to potentially resolve the issue.
Glove body restarts when inserting/removing TRRS plug on the Glove side	This behavior is within the current product specifications.